Why the call comes in then
People plan trips at night and on weekends. That is also when the advisor is off the desk. The same thing happens during the day, when you are with a client or on hold with an airline. The traveler hangs up and calls the next agency.
A ready-to-book traveler does not leave a message. The calculator lets you multiply your own miss rate. It will not tell you that every miss was a booking.
What answering that call looks like
After-hours answering picks up on the number the traveler already dials, holds the trip, and writes the name, the trip, the transcript, and the next step into Zoho or the CRM you already use. Advisors take the calls that need judgment, and they get a spoken summary when the call is transferred.
The wider inbound brief, including existing bookings, is inbound. How that differs from an answering service is the comparison. More of these notes live under guides.
Questions agencies ask
Do travelers really call after hours?
The site is built on that fact: people plan trips at night and on weekends, and a voicemail is where a ready-to-book traveler is lost.
Can the agent answer calls about trips we already sold?
Yes, if that is the brief. Itinerary changes, supplier questions, and payment status stay on the number they already dial. Advisors take what needs judgment.
Do we have to change our phone number?
No. The agent sits on the numbers you already have. A separate after-hours line is available if you want one.
