After hours
On a typical desk, after hours is voicemail, and the traveler books elsewhere. An answering service takes a message. There is no hold and no booking. With Voyqen the call is answered, the trip can be held, and an advisor is briefed when the trip needs one.
The night-and-weekend version of that inbound job is after-hours answering. The full inbound brief is inbound.
New leads
On the desk, new leads get called when someone is free. An answering service does not call anyone back. Voyqen calls in seconds, while the traveler still wants the trip. That outbound job is outbound, and the first-hour version is speed to lead.
Companies that reach a new lead within the hour are nearly seven times as likely to qualify it as those that wait even an hour longer, according to a 2011 Harvard Business Review study of online sales leads. That is not a figure from a Voyqen campaign.
The CRM record
On the desk, the record lands if someone remembers to type it in. An answering service rarely lands it where advisors work. Voyqen writes the name, the trip, the transcript, and the next step straight into Zoho, or into the CRM you already run.
What you pay follows whether you need inbound, outbound, or both, and how many lines go live. That is pricing. It is quoted per project.
Questions agencies ask
What do you do that an answering service does not?
An answering service takes a message. We hold the trip, call the lead, and write it into Zoho or your CRM. Advisors wake up to bookings, not a pile of notes.
Our advisors already answer the phones. Where do you fit?
They cannot pick up every after-hours call, and they cannot call a new lead in the first seconds. We cover those gaps. Your people keep the trips that need a person.
Do you replace the front desk during the day?
The published job is the calls the desk misses: after hours, busy hours, and new leads that need a call in seconds. Advisors keep the conversations that need judgment.
Is the seven-times claim yours?
No. It is a 2011 study of online sales leads. Our own published campaign figures are on the Industravel case study, and they are a different measurement.
