How the arithmetic works
Missed calls per week equals the calls you receive per week multiplied by the share you miss. Missed calls per year multiplies that by 52. The value line multiplies the yearly count by the average booking value you entered. The result is a ceiling: it assumes every missed call was worth that booking, which is not how a real desk works.
We do not fill the inputs with an industry average. If you do not know your miss rate, the calculator will not invent one.
What a missed call is, on this site
A traveler who is ready to book does not leave a message. They call the next agency. It happens while you are with a client, on hold with a supplier, or closed for the night. After-hours answering is the inbound response to that. Inbound is the wider brief, including calls that arrive while the desk is busy.
The calculator does not know how many of your missed calls would have booked. Use it to see the size of the pile, then decide whether the pile is worth a conversation. The other guides stay on the same facts. Contact is where a quote starts.
Questions agencies ask
Is the result a Voyqen statistic?
No. Every figure on the result line comes from the three numbers you typed. We do not add a benchmark.
Does a missed call equal a lost booking?
Not always. The value line shows what the missed calls would be worth if each one had been a booking at the value you entered. Treat that as a ceiling.
What should I use as the miss rate?
The share of calls your desk does not answer. If you do not know it, leave the calculator until you do. We will not supply a default.
What do you do about the calls we miss?
Inbound agents answer when you cannot, including after hours. Outbound agents call new leads in seconds. Both write the record into the CRM.
