Who this call is for
Travelers who already raised a hand and then went quiet. Not a cold list of people who never inquired. The point is to get back to them while a change of plan is still a phone call, not a cancellation email.
If the relationship is still an open quote, that list is quote follow-up. If money is due on a trip you already hold, that is deposits and confirmations.
What we can show from a live campaign
Industravel wanted every lead to get a phone call, and the interested ones booked in with an advisor. About 3 in 10 calls were answered by the lead. About 6 in 10 of those who answered booked an appointment. Advisors do not dial. They show up to appointments with travelers who have already said they want to talk.
That is one outbound campaign, still running, with rounded figures. It is not a promise that win-back will produce the same rates. We only publish results we have measured.
The overview of every outbound job, including this one, is on outbound. If you want the calls on your numbers, tell us how the desk works today.
Questions agencies ask
Is win-back a cold call to strangers?
No. It is for travelers who already inquired or already booked and then went quiet. The offer on the call is the change, the credit, or the new itinerary.
Will you publish a win-back rate?
Only when we have measured one. The published campaign result today is Industravel’s outbound calling, and that campaign is still running.
Does an advisor have to dial?
On the Industravel campaign, advisors do not dial. They take appointments with travelers who already said they want to talk. Your brief can be set up the same way.
Where is the call logged?
In Zoho CRM, or in the CRM you already use: name, trip details, transcript, and next step.
